40 Scotch Quarter, Carrickfergus, BT38 7DP

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Information For Relatives of Private Nursing Home Service Users

Making difficult decisions easier

We recognize that the time comes when families need to make a major decision regarding the long-term care of their loved one.

We know that this can be a very difficult decision, and at Castleview we will endeavour to make this decision easier for you. At Castleview, we strive to provide the highest quality care for all our residents.

We hope that the following information may assist you in making a choice of where your relative may live happily.

Choice of home

We recognise that every prospective resident should have the opportunity to choose a home which suits their needs and abilities. To facilitate that choice and to ensure that our residents know precisely what services we offer, we will do the following:

  • Provide detailed information on the home by publishing a statement of purpose and a detailed resident guide.
  • Every prospective resident will have their needs expertly assessed before taking a decision to live in Castleview.
  • Each resident will be given a contract or a statement of terms and conditions.
  • Prospective residents will have the opportunity to visit, have tea and overnight stays

Personal and Health Care

We use expert professional guidelines in pursuit of the best possible care. We are committed to providing a safe, comfortable, stimulating, happy and lifelong home for our residents

We will do the following:

  • Develop and implement a plan of care with each resident, based on an initial and then continuing assessment, which is regularly updated.
  • Meet with appropriate professionals when necessary in ensuring we meet the health care needs of each resident.
  • Setting and promoting standards of excellence in the care and development of people with disabilities
  • Establish and carry out careful procedures for the administration of residents’ medicines.
  • Take steps to safeguard residents’ privacy and dignity in all aspects of the delivery of health and personal care.
  • Treat with special care residents who are dying, and sensitively assist them and their relatives at the time of death.
  • Promoting good communications and effective relationships between staff, parents, families and fellow professionals.


It is clear that residents will need care and help in some aspects of their lives. To respond to the variety of needs and wishes of residents, we will do the following:

  • Aim to provide a lifestyle for residents which satisfies their social, cultural, religious and recreational interests and needs.
  • Help residents to exercise choice and control over their lives.
  • Provide meals which constitute a wholesome, appealing and balanced diet in a home like environment.
  • Provide  a happy, stimulating home environment which enables people to get the most out of life

The Environment

The physical environment of the home is designed for residents’ comfort and convenience. In particular, we will do the following:

  • Provide individual accommodation which at least meets the requirements of the National Minimum Standards.
  • Ensure all residents have safe, comfortable bedrooms, with their own possessions around them.
  • Ensure all the communal areas of the home are safe and comfortable.
  • Supply toilet, washing and bathing facilities suitable for the individual needs of each resident.
  • Arrange for specialist equipment to be available to maximise residents’ independence.
  • Maintain the buildings and grounds in a safe condition.
  • Ensure that the premises are kept clean and hygienic with systems and procedures in place to minimize and control the spread of infection.


We are aware that the home’s staff will always play a very important role in the life of each resident. To maximise this contribution, we will do the following:

  • Employ staff in sufficient numbers and with the relevant mix of skills to meet residents’ needs.
  • Provide at all times an appropriate number of staff with qualifications in nursing care.
  • All staff will have up to date and ongoing police checks to ensure their appropriateness in caring for each resident.
  • We will also observe recruitment policies and practices which both respect equal opportunities and protect residents’ safety and welfare.
  • Offer our staff a range of training which is relevant to their induction, foundation experience and further development. All care staff will also be registered with NISCC

Our success depends upon attracting and retaining people who are committed to their work, and we have invested time and money to ensure all members of staff have the opportunity to develop knowledge and skills. We value our staff and this has a positive effect on morale and general commitment throughout the organisation.

Management and Administration

We know that the leadership of the home is critical to all its operations. To provide leadership of the quality required, we will

  • Always employ a registered manager who is qualified, competent and experienced for the task.
  • Our management approach that creates an open, positive and inclusive atmosphere.
  • We work to accounting and financial procedures that safeguard residents’ interests.
  • We offer, where possible, appropriate assistance in the management of resident’s personal finances.
  • Provide staff will receive regular supervision and appraisals.
  • Staff will keep up-to-date and accurate records on all aspects of the running of the home and residents.
  • Ensure that the health, safety and welfare of residents and staff is paramount and will be promoted and protected at all times
  • Maintain high standards of operational and financial control to ensure long-term stability